Support

Web Stimulus Standard Support Includes:

  • 12-month maintenance plan that includes email support and product updates. We may offer to call customers back to resolve more complex issues than what an email can handle.
  • Free initial Setup Assistance Pack. Request the Initial Setup Assistance, and we will contact you to schedule an on-line conference to help you to:
    • Enable Front-End Acceleration on one web site; and
    • Configure Back-End Acceleration on one web page.

After the Initial Setup session if you need additional assistance related to specifics of your application please see our Enterprise-Level support options.

 

Web Stimulus Enterprise-Level Support Options:

  • Pay-Per-Incident Support Pack.
  • Premium 24x7 Phone Support Pack. You will receive a single phone number for office hours and off-hours.
  • Implementation Assistance Pack. We will work with your developers through online conferencing to implement Front-end and Back-End Acceleration.
  • Implementation On-site Assistance Pack (a travel surcharge applies if outside NYC Metropolitan area).

Call us for details.

Support Resources

Support Contacts

Email: support@StimulusTechnology.com

Phone: (732) 637-8100


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