Support
Web Stimulus Standard Support Includes:
- 12-month maintenance plan that includes email support and product updates. We may offer to call customers back to resolve more complex issues than what an email can handle.
- Free initial Setup Assistance Pack. Request
the Initial Setup Assistance, and we will contact you to schedule an on-line conference to help you to:
- Enable Front-End Acceleration on one web site; and
- Configure Back-End Acceleration on one web page.
After the Initial Setup session if you need additional assistance related to specifics of your application please see our Enterprise-Level support options.
Web Stimulus Enterprise-Level Support Options:
- Pay-Per-Incident Support Pack.
- Premium 24x7 Phone Support Pack. You will receive a single phone number for office hours and off-hours.
- Implementation Assistance Pack. We will work with your developers through online conferencing to implement Front-end and Back-End Acceleration.
- Implementation On-site Assistance Pack (a travel surcharge applies if outside NYC Metropolitan area).
Call us for details.
Support Resources
- Video Tutorials - 3-5 minute training videos teach you how to boost performance of your web application.
- Screenshot Tutorials - Short scenarios with screenshots teach you how to use Web Stimulus solutions.
- Installation and Configuration Guide.
- Online Help - Web Stimulus online documentation.
- Download samples.
- Coming soon - Support Knowledge Base. We will announce when it becomes available.